UI/UX Design
Project Brief
Manulife is a global insurance leader that needed a digitized, intuitive platform to support its internal underwriting operations. the system had never been designed before - this was the first UX initiative to create a unified experience for underwriters, admins and agents.
Role and Responsibility
Collaborated closely with users and stakeholders to conduct interviews and map the complete user journey. Defined a structured information architecture and guided the end-to-end design of wireframes and high-fidelity prototypes to deliver a cohesive, user-centered experience.
Timeline
5 Weeks
Tools
- Figma
- Figjam
- Miro
Skills
- User Research
- User Experience Design
- Lo-Fi Wireframes
- Hi-Fi Wireframes
- Hi-Fi Designs
- Prototype
01 - Project Overview
Manulife is a global insurance leader that needed a digitized, intuitive platform to support its internal underwriting operations. the system had never been designed before - this was the first UX initiative to create a unified experience for underwriters, admins and agents. Manulife's underwriting teams were struggling with paper-based workflows, manual data entry, disorganized documentation and a lack of real time status tracking. Out goal was to build a system that was simple, structured and scalable while keeping users at the heart of the process.
02 - Scope and Timeline
Research
Explored user needs and pain points through research to uncover insights that shaped the project direction.
UX Design
Defined user flows and information architecture to create intuitive, goal-driven experiences.
UI Design
Crafted visually consistent and accessible interfaces that align with brand and usability standards.
Implementing
Collaborated on design handoff and ensured seamless execution from prototype to final product.
03 - Project goals
Simplicity
Deliver a clean and efficient interface that reduces friction and helps users complete tasks effortlessly — improving usability and retention.
Communicative
Design clear, consistent, and accessible experiences that communicate the product’s value across different devices, contexts, and audiences.
Interactive
Drive engagement and user satisfaction through purposeful animations, gamification, and responsive micro-interactions that bring the product to life.
04 - Challenges
- Operated within a tight 4–5 week timeline for discovery, research, and concept design phases.
- Faced limited initial access to end-users, effectively mitigated through stakeholder workshops and facilitation.
- ADesigned solutions compatible with legacy systems while ensuring scalability to support future AI-driven modules.
Sketches
Wireframes
Designs